On-demand training

Effective phone consultations

Effective phone consultations

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Duration | 5 minutes

This video training will explain how to begin telephone conversations in order to build rapport and trust. Participants will observe a scenario involving a conversation between a GP and a woman exploring good and bad telephone technique. By the end of the video, viewers will have a clearer understanding of how to prepare for a telephone consultation and how to put the person at the other end of the call at ease.


Reporting adverse events and quality complaints

Adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard. Adverse events should also be reported to Bayer plc.


If you want to report an adverse event or quality complaint, reports can be directed to: Tel: 011820‍63500 or email: pvuk@bayer.com


Further information is available on the “contact” tab at www.bayer.co.uk.