On-demand training

Checking for understanding in a digital consultation

Checking for understanding in a digital consultation

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Duration | 4 minutes

At the end of a “remote” consultation it is important to be sure that messages and next steps are clearly understood. Especially when we are unable to read facial signs and body language. This video training picks up on the two conversations started in the previous sessions and explores what techniques can be used to check that the person at the other end of the call is clear about what happens next. By the end of the video, participants will have learned techniques for checking for understanding, whether on a phone call or a video consultation.


Reporting adverse events and quality complaints

Adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard. Adverse events should also be reported to Bayer plc.


If you want to report an adverse event or quality complaint, reports can be directed to: Tel: 011820‍63500 or email: pvuk@bayer.com


Further information is available on the “contact” tab at www.bayer.co.uk.