This video training will explain how to begin telephone conversations in order to build rapport and trust. Participants will observe a scenario involving a conversation between a GP and a woman exploring good and bad telephone technique. By the end of the video, viewers will have a clearer understanding of how to prepare for a telephone consultation and how to put the person at the other end of the call at ease.
PP-PF-WHC-GB-1025 May 2022
Reporting adverse events and quality complaints
Adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard. Adverse events should also be reported to Bayer plc.
If you want to report an adverse event or quality complaint, reports can be directed to: Tel: 01182063500 or email: firstname.lastname@example.org
Further information is available on the “contact” tab at www.bayer.co.uk.