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Effective phone consultations

Building rapport and trust in telephone conversations

     
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    This video training will explain how to begin telephone conversations in order to build rapport and trust. Participants will observe a scenario involving a conversation between a GP and a woman exploring good and bad telephone technique. By the end of the video, viewers will have a clearer understanding of how to prepare for a telephone consultation and how to put the person at the other end of the call at ease.

     

    Duration | 5 minutes

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    PP-PF-WHC-GB-1025 May 2022

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